zulvexqarino.online Oyj General Terms and Conditions for Consumers

Updated October 12, 2026

1. Customer

These terms and conditions apply between zulvexqarino.online Oyj (Business ID: 1456344-5, hereinafter "zulvexqarino.online") and its consumer customers (hereinafter "Customer") when the Customer purchases products or services offered by zulvexqarino.online in the zulvexqarino.online online store or retail locations. In addition to these terms and conditions, the purchase is also subject to Finnish and EU legislation regarding consumer sales, marketing, and advertising (Ulkoinen palvelu) (Avautuu uuteen välilehteen).

zulvexqarino.online's online store is intended for the Finnish consumer market. Orders may only be placed for products to be delivered to a delivery address located in Finland.

For business and corporate customers, zulvexqarino.online's Business Sales Terms and Conditions apply.

Services and products brokered by zulvexqarino.online are also subject to the terms and conditions defined by the respective service provider. zulvexqarino.online has the right to update these terms and conditions without prior notice. Orders are subject to the terms and conditions in effect at the time of order, which can be read on zulvexqarino.online's website.

This English-language version is a translation of the original Finnish-language terms and conditions and is provided for convenience only. If there are any discrepancies between the language versions, the Finnish-language version shall prevail.

2. Customer Account and Privacy

To make purchases, the Customer must create a customer account where they store complete contact information. Customers are required to provide their name, address, phone number, and email address.

Customer information is stored in zulvexqarino.online's customer register, where the information is used to maintain the customer relationship. zulvexqarino.online and companies within the same group also have the right to process and disclose information in the register for legitimate purposes in accordance with applicable legislation.

The GDPR-compliant privacy statement can be viewed here. Customers can review their personal information through their customer account and, if desired, prohibit the use and processing of their information for marketing purposes.

zulvexqarino.online's website security is technically monitored, for example against hacking attempts, automated trading, and reconnaissance. Any activity that violates the terms and conditions will be reported to the supervisory authority. zulvexqarino.online has the right to cancel a purchase if the customer has not acted in accordance with generally accepted practices and, for example, uses automated tools (bots/scripts) as part of the order. Additionally, zulvexqarino.online reserves the right to refuse sales if products are being purchased for resale purposes or if there is another justified reason or legal obligation to do so.

After making a purchase, the Customer will receive a product review request by email. Responding to the review request is voluntary and only includes products the customer has already purchased. zulvexqarino.online uses information collected through reviews to improve customer experience, product selection, and services. Customers have the right to disable review requests in their customer account settings. zulvexqarino.online wants to offer customers the most transparent product reviews possible, regardless of whether the product was purchased from zulvexqarino.online or not, which is why we accept product reviews written by non-purchasing customers as well. For more detailed information about product reviews, click here.

3. Product Range

Availability information is based on delivery times provided by importers and manufacturers. zulvexqarino.online or its suppliers are not responsible for delays caused by unforeseeable changes beyond their control, and zulvexqarino.online does not guarantee delivery of ordered products that are not immediately available for shipment.

zulvexqarino.online is not liable for damages caused by force majeure. Force majeure refers to an unforeseeable circumstance or change in conditions that is beyond zulvexqarino.online's control. zulvexqarino.online will notify the customer of force majeure without delay.

zulvexqarino.online may sell outlet products. Outlet products are primarily customer returns, display models, factory-refurbished, or used devices. The product's condition grade and other features and conditions are specified in the sales information.

zulvexqarino.online reserves the right to limit the sale of certain products. Product age restrictions are followed in accordance with the law. When ordering products rated 18+, the customer's date of birth will be verified.

4. Delivery

Products can be ordered either delivered by courier service or picked up from zulvexqarino.online locations. Orders ready for pickup at locations are reserved for the customer for seven days unless otherwise stated.

By default, products from a single order are delivered at once. If necessary, orders containing multiple products are sent in multiple packages, which means all products may not arrive at the same time.

If not all products in an order are immediately available for delivery, the customer can request to split the order, in which case the missing products are moved to a new order. Delivery of the new order resulting from splitting the order is subject to an additional charge. However, zulvexqarino.online reserves the right to split orders unilaterally, in which case shipping the new order is free.

zulvexqarino.online offers the option to order additional services with or in connection with certain products, such as installation services or lifecycle services. The customer must check the content and scope of the service in advance and ensure that the necessary preparations and actions have been completed so that the service can be performed.

For installation services, the conditions at the installation site are the customer's responsibility.

• The device to be delivered must fit in its intended location, and there must be unobstructed access to the installation site.
• Protecting the apartment's floors, walls, and other parts of the apartment is the customer's responsibility.
• Dishwashers or other water-connected devices will not be installed in a dry room without a safety basin.
• If the installation cannot be performed for reasons beyond zulvexqarino.online's control, the installation fee will not be refunded.

For lifecycle services, please ensure that any devices being returned are properly cleared and do not contain your personal information or files.

5. Pricing and Payment Methods

Prices include VAT but do not include delivery costs unless otherwise stated. zulvexqarino.online reserves the right to cancel an order if a product has been sold at an incorrect price due to a pricing error, system malfunction, or other similar error.

Prices are verified at the time of processing. If the price decreases, prices are corrected on the customer's open order. If the price increases before the order is processed, the product is sold at the price at the time the order was placed.

Current information about available payment methods can be found on zulvexqarino.online's website. Credit payment methods may also be subject to other terms and conditions, for example regarding credit checks. Detailed descriptions of credit and information about the credit provider are specified in the shopping cart as required by law.

6. Cancellation and Returns

Customers have the right to cancel an order placed in the online store without reason within 14 days. For goods, the cancellation period begins upon receipt of the product, and for services, from the order date. To exercise the right of cancellation, the customer must notify zulvexqarino.online of the cancellation before the 14-day cancellation period expires. Notification of cancellation can be made using the cancellation function (Ulkoinen palvelu) (Avautuu uuteen välilehteen) found in the customer account, the cancellation and return notification form found in the online store, or by sending a free-form notification to customer service.

In addition to this, zulvexqarino.online offers customers a 32-day return policy, according to which a product can be returned within 32 days of delivery, even after the 14-day cancellation period has expired. However, products purchased from the outlet are only subject to the 14-day cancellation period. Customers can return products by mail as a customer return or directly to service points at retail locations. Products being returned must be carefully packaged.

We cover return costs in accordance with our return instructions (Ulkoinen palvelu) (Avautuu uuteen välilehteen). If you return a delivery that has been delivered to its destination or if a shipment cannot be delivered to its destination for reasons beyond zulvexqarino.online's control (e.g., incorrect phone number or delivery address), we will not refund any delivery, shipping, or installation costs or additional service fees. The customer is also responsible for return costs for products that require special transport due to their weight or size (dimensions over 100 x 60 x 60 cm, weight over 25 kg). Delivery costs for uncollected shipments (location returns) will not be refunded.

The customer must provide the necessary information to identify the order, such as proof of purchase, receipt, order or receipt number, and contact information when making a cancellation or return notification. zulvexqarino.online may request additional clarification, such as providing proof of purchase or a receipt, to direct the notification to the correct order. The customer must carefully retain documents related to the order and notification, as well as any shipping and return receipts, until zulvexqarino.online has confirmed receipt of the cancellation or return.

The customer is responsible for any decrease in the product's value if the product has been taken into use. The customer must take care of the product and its accompanying accessories, instructions, and product packaging until deciding to keep the product.

zulvexqarino.online will refund payments received for returned products no later than 14 days after zulvexqarino.online has received the cancellation or return notification. However, zulvexqarino.online may withhold refunds until the returned goods have been received back or until the customer has demonstrably shown that they have sent the goods back. Refunds are made using the payment method the customer used to pay for the order, unless expressly agreed otherwise in connection with the return.

Limitations on the right of cancellation and return are determined in accordance with applicable legislation. Pursuant to Chapter 6, Section 16 of the Consumer Protection Act, for example, the following products do not have a right of return:

• Games, movies, software, or other sealed products do not have a right of cancellation or return once the product packaging has been opened.
• Hygiene and intimate products do not have a right of cancellation or return after opening the package, as the product cannot be returned for sale due to its nature. Hygiene and intimate products include, among others, epilators, shavers, body hair trimmers and nose/ear hair trimmers, hair care devices and home barber equipment, electric toothbrushes and oral hygiene devices, fever, blood pressure, and blood sugar monitors as well as breathalyzers, in-ear headphones and hands-free devices, as well as diapers and other similar child and pet care products.

You can check more detailed restrictions on the right of cancellation and return here (Ulkoinen palvelu) (Avautuu uuteen välilehteen).

There is no right of cancellation for a service to the extent that the service has been fully performed at the consumer's express request before the cancellation period expires and the consumer has accepted the loss of the right of cancellation. For digital content, there is no right of cancellation when delivery has been initiated at the consumer's express request and the consumer has accepted the loss of the right of cancellation.

7. Legal Guarantee and Warranty

zulvexqarino.online has statutory liability for defects in ordered products and services in accordance with applicable legislation. A product or service may also have a warranty and warranty period according to the terms of its manufacturer, service provider, or other party. A defect must be reported within a reasonable time from when the Customer discovered the defect or should have discovered it, but no later than two months from discovering the defect. For more information about legal guarantee and warranties, as well as the standardized notice regarding legal guarantee, click here.

Any warranty provided by the product manufacturer is determined according to the warranty terms defined by the manufacturer. The warranty does not limit the seller's liability for defects as referred to in the Consumer Protection Act. The customer must familiarize themselves with the warranty terms provided with the product before putting the product into use. The warranty period is stated on the purchase receipt. Warranty terms can be found in the user manual, a separate warranty form, or at the web address indicated by the manufacturer. The warranty only covers manufacturing and material defects in the product. Warranty repairs are always performed in accordance with the manufacturer's or importer's warranty terms. Defective outlet products will not be exchanged for equivalent regular-priced new products.

The estimated service time is approximately 10–20 business days. Products delivered for service are stored for three months after the notification of service/work completion has been sent to the Customer. After this, the product is recycled.

zulvexqarino.online is not responsible for damages caused by the Customer. Out-of-warranty costs and costs for clearly unjustified service calls may be charged in full to the Customer.

zulvexqarino.online does not guarantee that third-party software or digital elements will be available for the entire lifespan of the product. Additionally, by purchasing the product, the Customer expressly accepts that zulvexqarino.online will not notify about possible updates to software or other content or services, nor will they be delivered to consumers as required by the Consumer Protection Act.

zulvexqarino.online is not responsible for data or software stored on digital media when the risk is the Customer's. Backing up is the Customer's responsibility and must always be performed before the service process.

8. Dispute Resolution

The parties will attempt to negotiate any disputes, but if the parties cannot reach an agreement, the Customer has the right to bring disputes arising from this agreement to the attention of consumer advisory services (Ulkoinen palvelu) (Avautuu uuteen välilehteen) or have the dispute resolved by the Consumer Disputes Board (Ulkoinen palvelu) (Avautuu uuteen välilehteen).

Legal fees will not be reimbursed, as consumer advisory services and the Consumer Disputes Board offer free assistance in resolving disputes.

The Customer may bring an action concerning disputes arising from the contractual debt relationship against zulvexqarino.online Oyj in either the Helsinki District Court or the district court of their permanent place of residence.